conversational commerce market overview
Chinese AI & Conversational Commerce Market Overview: Alibaba Enters Connected Car Market
Alibaba has enabled the AliGenie virtual assistant in Audi, BMW, Honda, Renault, and Volvo vehicles. This article in The Motley Fool identifies a range of services that AliGenie enables as the conversational commerce portal to Alibaba's Taobao and Tmall marketplaces as well as to Alipay: It also acts as a hub for a wide range of smart home devices. Last year, Alibaba introduced Tmall Genie Auto, a version for connected cars. BMW and Volvo initially agreed to install Alibaba's speakers in their cars, and the company recently added Volkswagen's Audi, Renault, and Honda to its customer list. However, China's smartphone shipments fell 14% last year, according to Canalys, due to the saturation of the market.
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